Privacy Policy
Last Updated: Sep 02, 2026
At Vision Avenue, we respect your privacy and are committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us through our available communication channels.
1. Information We Collect
When you contact Vision Avenue, we may collect basic information that you voluntarily provide, including:
- Your name
- Your phone number
- Your WhatsApp contact details
- Information contained in messages or enquiries you send to us
You are not required to provide information simply to browse our website.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries
- Assist with appointment requests
- Confirm or manage appointments
- Provide information about our clinic, services, locations, and timings
- Communicate with you regarding your enquiry or appointment
We do not use the information you provide for unrelated purposes without an appropriate basis to do so.
3. WhatsApp Communications
Vision Avenue may use WhatsApp as a primary channel for appointment requests, enquiries, and communication with patients.
When you contact us through WhatsApp, the information you provide may be processed through WhatsApp and is also subject to WhatsApp’s own privacy policy and terms of service.
Please avoid sending highly sensitive medical information through WhatsApp unless specifically requested by the clinic.
4. Confidentiality of Patient Information
We take reasonable steps to maintain the confidentiality of information shared with us.
However, please understand that no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore exercise appropriate care when sharing personal information online.
5. Sharing of Information
We do not sell or rent your personal information.
Your information may be accessed or shared where reasonably necessary to:
- Respond to your enquiry or appointment request
- Provide clinic-related services
- Comply with applicable legal or regulatory requirements
- Protect the rights, safety, or security of Vision Avenue, our patients, or others
Where third-party services are used to facilitate communication or website functionality, those providers may process information in accordance with their own policies.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or services, such as Google Maps, WhatsApp, or social media platforms.
Vision Avenue is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, or to meet legal and operational requirements.
8. Children’s Privacy
Our website is intended for general audiences. Where information relating to a child is provided for an appointment or enquiry, it should be submitted by a parent, guardian, or other person legally authorized to provide that information.
9. Your Privacy Choices
You may contact us to ask about the personal information you have provided to us or to request appropriate correction or deletion, where applicable and subject to any legal or record keeping requirements.
10. Changes to This Privacy Policy
Vision Avenue may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.